Close Search

Tenants - Fair Fees Policy


Tenants Fees & Charges

247 Property Services Limited’s Fees & Terms for Tenants

Standard Administration Fee

An administration fee of £300.00 (inclusive of VAT) is chargeable per family application and is payable prior to signing a legally binding tenancy. 247 Property Services Limited does not charge an additional fee to draw up the initial tenancy agreement. 247 Property Services Limited operates a fair fee policy whereby we believe a standard fee per family (2 persons over 18 plus children, additional residents over 18 are charged at £50.00 per person to cover additional vetting) is fairer than charging a fee per tenant, regardless of the type of property. That way, whether you are moving into a studio or a 5-bedroom house, every tenant pays the same.


During the application process a credit check will take place, if you fail the credit check and are unable to provide a guarantor (additional fees apply) then 247 Property Services Limited will refund your application fee minus the first £50.00 to cover our costs unless, during the application, it is discovered that you have withheld material facts or provided false information in which case 247 Property Services Limited will retain the entire application fee. False information could be:

  • Not providing a complete prior address history for the past 6 Years.
  • Not declaring any CCJs, Landlords Debts or bad credit history.
  • Knowingly giving false information on your application.
  • Failure to disclose potential additional occupants over 18 years of age.

247 Property Services Limited will not withhold any monies from the tenant without first discussing the issue.  If a potential tenant withdraws at their own volition anytime during the application process, then all fees are forfeit regardless of reason.


247 Property Services Limited offer an appeal process for any applicants who feel they have had money kept unfairly. All appeals must be completed in writing and sent directly to with a copy of any receipts and documents relating to the setting up of the letting. The review will be independent of the branch and findings final.



247 Property Services Limited have a duty of care to a landlord to ensure that all tenants are suitable for the property they wish to rent. Therefore, we will perform reference checks on tenants based on the information you have supplied to us. Tenant referencing fees are included in our standard administration fee (see above), however, if a tenant requires a guarantor to be referenced to successfully pass their own reference, an additional guarantor fee of £150.00 (inclusive of VAT) is payable.


References will be carried out by a professional, independent reference company and will include an employment/income reference, previous landlord reference and credit check. Reference reports will be provided to our client landlord so they can make an informed decision on granting a tenancy.


Tenancy Deposit

(to cover damages, dilapidations etc.)

A deposit equivalent of one months’ rent must be paid in cleared funds before a tenancy can commence.  It should also be noted that some landlords may request the equivalent of up to two months’ rent as a deposit if permission is given for a pet to reside in the property.


Your deposit will be held for the duration of the term on behalf of the landlord by 247 Property Services Limited as Stakeholder and lodged with the Deposit Protection Service scheme. In some circumstances, a landlord may hold the tenancy deposit but will only be permitted to do so upon confirmation of registration within an approved government deposit scheme and by providing proof of lodgement/insurance to 247 Property Services Limited.



All rents are due in advance and must be paid by either standing order or BACS, A late fee charge of £35.00 inc VAT will be levied to your rental account to cover additional administrative tasks we must perform.  If these fees remain unpaid at the end of your tenancy they will be deducted from your bond.  247 Property Services operate a first alert SMS system that will automatically advise you if your rent is overdue.


Inventory, Check-ins and Check-outs

247 Property Services Limited will carry out a date stamped photographic inventory at the commencement of your tenancy, you can ask for a copy of these photographs at your move in an appointment.  At the end of your tenancy 247 Property Services Limited will carry out a date stamped photographic inventory for comparison, a copy of these photographs will be sent to the Deposit Protection Service should any deductions be required from your bond.


Renewal of Tenancy

Please contact us as soon as possible if you wish to extend or renew your tenancy. There is a fee of £65.00 inc VAT for each renewal of the tenancy agreement.  You are under no obligation to renew your contract as your tenancy will automatically convert to a periodic tenancy should you remain in your property at the end of the fixed term. The benefits of renewing your fixed term is a period of stability and security of tenure offered by a fixed term tenancy.


Change of Tenant and/or Additional Occupiers

It is a tenant’s responsibility to obtain written authorisation from a landlord, via 247 Property Services Limited, to either change or add an additional tenant to a tenancy. Upon receipt of authorisation 247 Property Services Limited will charge £100.00 (inclusive of VAT) to draw up a new tenancy agreement/and or deed for signature by all parties. Any replacement or additional tenant will also be subject to 247 Property Services Limited standard administration fee of £300.00 (inclusive of VAT).


Early Termination of a Tenancy

Should a landlord give you authorisation to terminate your tenancy before the end of the fixed term you will be responsible for the council tax for the remainder of the fixed term or until 247 Property Services Limited secures a new tenant for the property (whichever is sooner), there is also an admin fee of £300.00 inc VAT and one months’ notice required.

247 Property Services Limited reserve the right to amend these terms and fees in the future. Any changes to these terms and fees shall be advertised accordingly.


Standard Admin Fees 


Late payment fee (Standard)


Change of monthly payment date

+ interim period payment

Contract renewal fee


New AST/Reprint of AST


Reference request


Abortive maintenance callouts




Account printout


Returned cheque payment


Early termination fee (subject to landlord’s approval)

+ notice period

Visit Fee


Keys not returned

Per lock

Call out for lost keys


Pet Deposit

Up to one additional month’s rent.

Call out due to tenant breach of terms

+ cost of repairs

Property Transfer fee


Letter fee


Telephone Call Fee


Guarantor application fee


Standard application fee 
(Referencing for 2 adults and arranging the tenancy and agreement. This includes previous landlord checks, immigration checks, right to rent checks and employers checks)


Special application fee for Housing Benefit tenants with no deposit.
(Completion of housing benefit paperwork, referencing for 2 adults and arranging the tenancy and agreement. This includes previous landlord checks, immigration checks, right to rent checks and employers checks)


Professional Cleaning (If required)
Only charged where professional cleaning is necessary to return the property to the same condition as at the start of the tenancy.

Per hour

Broken Appointment Fee











































This list of fees is not exhaustive and may be subject to change. All prices quoted are inc VAT where applicable.