Everyone at 247 hopes that you and your loved ones remain safe and well during this uncertain period for us all.
We wanted to provide you with an update on your 247 services and the work we are doing to ensure that we can continue to provide safe delivery options to support you and your property. We have included and updated our systems to allow everyone to report maintenance issues and pay on line 24-7. These services are also constantly monitored.We pride ourselves in being honest and clear with our customers and despite the difficulties the current situation has presented, We wanted to thank you all personally on how we all have pulled together during this awful time. Our staff have worked very hard to stay in regular contact with you all, such as checking on your wellbeing, responding to your enquiries over the phone and online, visiting your homes through carefully planned repairs appointments and providing direct support when required to our more mature or vulnerable residents.When writing to you or updating our website, we have told you how we are closely following Government and Public Health guidance in the decisions we make about how we deliver on-going property services. All our services will continue as they are, mindful that safety is our top priority. Along the tenants menu and drop down bar are services that you may find useful and available 24-7. Please use them as much as you need, however it is important that you follow the government and 247 covid-19 requirements , including maintaining social distancing and letting us know if you are self-isolating. In the meantime, please stay safe and look after your families and loved ones, and we thank you for your support during this time.